Services

Implementations

Green field implementations

Implementing a new ERP system from scratch needs a detailed level of dedication and the right fit of expertise. One of our key strengths is green field implementation projects. The Alatecconsultancy team has more than 10+ years of experience in handling many multi-cultural green field implementations.

Rollouts

We have the right fit of expertise to handle ERP rollouts at a global or local scale. Our consultancy team is highly capable to handle big-bang or phased rollouts of an ERP system.

Upgrades

Upgrading your ERP system, highly process driven project, should be carefully thought out and would require subject matter expertise. Our team of ERP consultants are experienced in upgrading multiple ERP Systems with a 100% success rate.

Support Services

Altec offers a variety of proactive and reactive support services to its customers. With over 15 years of experience supporting and stabilising ERP implementations, Altec can be categorized as the most experienced and reliable IFS Global Partner capable of transforming business critical ERP systems by consistently monitoring and supporting them.

What we offer:

  • 24/7 Application monitoring and Support
  • 24/5 Support
  • Remote / onsite Support
  • 1st line, 2nd line Support
  • Triage with vendor – 3rd line
  • Specialised functional and technical support

 

Managed IT Services

We at Altec have identified that the most critical and time consuming task for any small to multinational organization is the day-to-day management of their IT. This the reason why we are offering you tailor-made managed services to suite any structure or budget.

Our suite of managed IT services will keep your IT running and your users supported, so you can focus on your IT strategy and growing your business.

Your business will benefit from:

  • Peace of mind: With our support services and Managed services you have one less thing to worry about in your business. Your ERP system will be hosted, maintained and supported by us.
  • State of the art reporting: You will have all the reports you need at your fingertips. We engage in proactive monitoring and report on the outcome so you know how it all works.
  • End-user support: with a professional, 24/7 helpdesk, we will ensure your IT users have the support they need
  • Cost-efficiency: You will notice that our Managed services do not break your bank rather make you save every penny on your IT management cost.

 

Training

Our consultants are certified in handling processional trainings and we provide extensive tailor-made trainings to optimize the usage of your ERP application.  We provide best training guides to understand the functionalities depend on the business role.

And we specialize in achieving high performance gain through the right training, identified via aß training need analysis.